Client Details
Services Provided
Project Timeline
Project Overview
This customer partnered with Roborian to streamline and automate various aspects of their operations, starting with their incoming mailbox management. Roborian developed a robust Robotic Process Automation (RPA) solution that automatically reads and processes incoming emails, extracting relevant information such stock updates. This automation significantly reduced manual effort and reduced handling times.
The Back Story
The client, an online fashion retailer specializing in luxury shirts and accessories, is known for its dedication to staying ahead of the latest trends. With a focus on attention to detail and a wide range of products, the company offers customers unparalleled items that cater to various styles and occasions. They provide a diverse selection of shirts, ties, sweaters, and polo shirts suitable for both professional and casual settings.
The Solution
In addition to the mailbox automation, Roborian implemented an intelligent scraping solution for one of the customers suppliers’ websites. The scraper continuously collects and updates product information, availability, and pricing from the supplier’s website, ensuring accurate and up-to-date data for the online store. This automation eliminated the need for manual monitoring and updating, saving time and ensuring the webshop reflects real-time information.
To further enhance efficiency, Roborian automated several features within the Magento webshop platform used by the client. This included automating stock updates based on the information extracted from emails and the supplier’s website scraper. The automation also optimized order processing, inventory management, and customer communication. These automated features collectively saved the client at least an hour per day, allowing them to focus on other business-critical tasks.
Through the collaboration with Roborian, the customer achieved significant improvements in operational efficiency and customer satisfaction:
- Streamlined operations:
The implementation of Robotic Process Automation and webshop automation reduced manual effort and streamlined various processes, such as mailbox management, stock updates, and order processing. - Accurate and up-to-date information:
The intelligent scraping solution ensured that product information, availability, and pricing on the webshop were always current, providing customers with accurate and reliable information. - Time and cost savings:
By automating labor-intensive tasks, They saved at least an hour per day, enabling the team to allocate time to more strategic activities and ultimately improving productivity. - Improved customer experience:
The automated features within the webshop resulted in faster response times to customer inquiries, real-time stock availability, and efficient order processing, enhancing the overall customer experience.